On March 8, 2017, Essex Bank bill-pay users will be treated to an upgrade to ... eBank Pay!
Here are several new features of eBank Pay that will enhance and expand the online bill paying:
• Transfer funds to another bank
• Person-to-person payments
• Available e-billing: bills sent directly to your eBank account for your payment authorization
• Increased electronic payees will make payments faster
• New live chat feature for bill pay support, 7:30 am-2 am, Mondays through Fridays
• A smart new look and feel
The best news of all is, it’s easier than ever and it’s still totally free!
(One note: when you first log in to the new eBank Pay system, you will be prompted to accept the eBank Pay Terms and Conditions.)
Bill pay customers should check their email in the coming days for more information as the March 8 conversion get's closer. Meanwhile, below are some questions and answers that may help you understand eBank Pay and it's advantages:
When will the upgrade take place?
The upgrade from "bill pay" to eBank Pay will occur at 9 am EST on Wednesday, March 8, 2017.
Will the upgrade happen all at once?
No. The current bill-pay system will go offline at 9 am EST, Monday, March 6—two days before eBank Pay goes online.
When is the last time I can set up a payment on the current bill-pay system?
You will be able to set up regular or recurring payments until 9 am EST on Monday, March 6.
Will my currently-scheduled payments be affected when the current bill-pay goes offline on March 6?
No, your currently-scheduled payments will not be affected. Payments scheduled before 9 am, Monday, March 6 will be processed as normal, even during the two-day offline period.
If I have a bill to be paid on March 6, 7 or 8, will it be processed on time?
Yes, all payments set up prior to March 6 will be processed on the scheduled dates, even during the two-day shutdown.
Will all my current payees convert over to eBank Pay?
Yes. Payees, payment history and scheduled payments will convert to eBank Pay.
How will I access eBank Pay?
You will find eBank Pay by clicking the "eBank Pay" tab on your eBank Online Banking home screen.
Will I have to change my eBank Online Banking password?
No, you will not have to change your password.
Will I have to do anything to prepare for this upgrade?
Consumer users will only need to accept the eBank Pay Terms and Conditions at the first log-in to the new eBank Pay service. Please note: accepting the Terms and Conditions must be done on a computer browser login, it cannot be done on your Mobile app. Business customers with Cash Management will need to accept the Terms and Conditions and also create four (4) security questions to use with the eBank Pay system.
Will eBank Pay be available on the eBank Mobile app on my phone?
Yes, it will be available. However, you must accept the Terms and Conditions on a desktop or laptop computer browser login first; until you do, the bill pay tab may not be visible on your mobile app.
If I have a problem, who do I call for support?
You may contact the eBank Customer Service Center for help with eBank Pay bill pay questions, toll free at (800) 443-5524 from 7 am – 11 pm, Monday – Friday, and 9 am-12 noon on Saturday. From the eBank Pay home page you will also have access to a toll-free bill-pay support number and a live chat feature from 7:30 am until 2:00 am Monday through Friday.
Is there a reference guide for the new system?
From the eBank Pay home page there will be a link to view a demo of the system. There will also be reference guides available at www.EssexBank.com.
What makes eBank Pay different than the current system?
In addition to a new easy-to-use look and feel, you will have more electronic payees available than before, along with Person-to-Person payment capability, Bank-to-Bank transfers and the ability to receive e-bills from payees that offer that service.
Is eBank Pay still free?
Yes, eBank Pay is still a free bill pay feature for eBank online banking customers.
If you have any further questions, don’t hesitate to contact our Customer Service Center toll free at (800) 443-5524.
Our friendly associates are available from 7 am-11 pm, Monday-Friday, and 9 am-12 noon on Saturday.
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