To Our Valued Customers:
With the recent developments regarding the coronavirus (COVID-19) pandemic, I want to provide you with an update on the steps the team at Essex Bank is taking to protect you and our associates, as well as continue to provide the banking access you need on a day-to-day basis.
Our number one priority is to ensure the safety and health of both you and our associates during banking interactions. We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) and other governmental agencies for suggested best practices and recommendations.
As a result, we have taken the following steps:
Essex Bank’s Business Continuity Plan is in place and details a comprehensive strategy to ensure that the organization can withstand events that can disrupt normal business functions. Our Pandemic Response Team discusses and implements specific steps and responses during this pandemic event. We’re well organized, and we will continue to provide critical banking services to our customers and community.
Since social distancing is the CDC’s top recommendation, I want to strongly encourage you to use Essex Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online from your home computer or laptop. Additionally, you may use the Essex Bank Mobile app from any Apple or Android device. From there, you can make payments, view transactions, check balances, deposit checks, transfer money and more. It’s easier and faster (in most cases) to manage your account digitally. You can also visit our ATM network to withdraw cash and make deposits where available.
Our Customer Service Center and Branch Teams are available and ready to help. If you want to stay home and minimize personal contacts, please call us at (804) 934-9999, or utilize our digital services. If you already have online banking, you can also use our chat feature after logging in. If you are feeling sick, for both your and our protection, please use our digital banking or drive-thru branch options.
